Ordering & Shipping

Delivery Times:

Gauteng: 1-2 work days
Other major centres: 1-3 work days
Regional towns: 1-4 work days
Opening times:
8am - 5pm Mon-Fri

Delivery Terms:
Orders over and above R2000 including V.A.T. will be delivered FREE OF CHARGE within South-Africa (Terms and conditions apply)
Product orders valued under R2000 including V.A.T. will have a delivery charge of R100 (Central areas).
The courier is not able to accept cash or payments or stock on our behalf and the drivers only operates during office hours - Monday to Friday.
Delivery charges subject to change without notice.
This condition applies to central areas only. Regional orders will be posted, or extra charges will be added for courier services.
Postal orders will be charged at the normal post office rates.
Delivery charges for larger items of equipment and furniture will be quoted when ordering.
Any damaged or missing goods should be reported within 48 hours of receipt of order.
Claims after this elapsed period will not be entertained.
All re-deliveries of product orders will carry a further R100 delivery charge.

Payment Terms
All deliveries are made on a C.O.D. basis only. Credit cards and bank transfers are accepted.

How to pay
Payment for online orders can be made by debit card, credit card or instant EFT.  All of our online payments are handled by Peach payments or Yoco, which allows easy, secure and instant payments to be made.  You will be directed to a secure page to enter your card details or make payment by instant EFT.
Payment for orders placed over the phone or via e-mail can be made by instant EFT or ordinary EFT.  For instant EFT payments, your Customer Service Representative will send you a secure email with instructions on how to make payment by instant EFT from Peach Payments. 
Bankin details for EFT payments:
Bank: Nedbank
Branch: Krugersdorp
Branch Code: 1988 41
Account Number: 1988 433 568

**Use your Order number as reference 
Return & Exchange Policies

We want you to be completely satisfied with your new purchase and therefore we offer a 14 days return/exchange policy (this excludes certain products for hygienic reasons and underwear).
The items must be unworn, unwashed and undamaged with swingtag attached in original packaging. Please send an email to info@rupertandrose.com to action your return/exchange.
  • Items bought during a sale does not qualify for refunds or exchanges. 
* Collections can be arranged at a flat fee of R100
Regrettably we do not offer refunds. 
Other Terms
I-Spa shall not accept any claim/return by the customer unless submitted in writing and received by I-Spa within Fourteen (14) days of receipt of goods.
All prices are quoted in Rand and include VAT
Goods are only sent out once payment is received.
While stock lasts

International Orders
Customer's own courier services to be arranged for orders leaving the SA border or please contact us to request a courier or postage quotation.